Privacy Policy
Privacy Policy
This Privacy Policy describes how Regal London ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from regallondon.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect the Services and our users.
Information We Collect Directly from You
Information that you provide through the Services may include:
Contact details including your name, address, phone number, and email
Order information including your name, billing and shipping addresses, payment confirmation, and contact information
Account information including username, password, and security details
Customer support information from communications with us
Some features may require you to provide certain personal information. You may choose not to, but this could limit your access to some Services.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Site ("Usage Data") using cookies, pixels and similar technologies. This may include device data, browser type, IP address, network data, and usage statistics.
Information We Obtain from Third Parties
We may receive information from third parties, including:
Service providers such as Shopify
Payment processors (e.g., card providers, banks, billing platforms)
Marketing or analytics platforms
Advertising tools using cookies or pixels
Any third-party data we receive will be processed in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
To process payments, fulfil orders, send confirmations, manage your account, arrange delivery, handle returns, and manage general Services-related functions.
Marketing and Advertising
To send promotions via email, post, or SMS, personalise your experience, and advertise our products and Services. For EEA residents, the legal basis is legitimate interest (Art. 6(1)(f) GDPR).
Security and Fraud Prevention
To detect or prevent fraud or unlawful behaviour. If you create an account, you are responsible for maintaining its security.
Service Improvement and Communication
To respond to enquiries, improve the Site, and enhance our user experience. The basis is our legitimate interest in maintaining and developing our services.
Cookies
We use cookies to operate our Site, remember your settings, run analytics, and personalise content. For more information on Shopify-related cookies, see their official policy.
How We Disclose Personal Information
We may disclose your personal information to third parties such as:
Vendors or service providers (shipping, payments, analytics)
Marketing or business partners
Social platforms or integrations (with your consent)
Corporate affiliates
In response to legal requirements or as part of a business transfer
We do not use sensitive personal information for profiling without consent.
Third Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies directly.
Children’s Data
Our Services are not directed at children under the age of 16. If you believe a child has provided us with personal data, please contact us.
Security and Retention
We take reasonable steps to secure your information, but no method is completely secure. We retain data only as long as necessary for the purposes described in this policy.
Your Rights
Depending on your location, you may have the right to:
Access, correct or delete your data
Request portability or restrict processing
Object to marketing
Withdraw consent (where applicable)
We may verify your identity before responding to any request. You may also appoint an authorised representative to act on your behalf.
Complaints
If you have concerns about our use of your data, please contact us using the details below. You may also lodge a complaint with your local data protection authority.
International Users
If you are located outside the United Kingdom, your data may be processed in other countries. For EEA users, transfers will rely on appropriate legal mechanisms.
Contact Us
If you have questions or would like to exercise your data rights, please contact:
For the purpose of applicable data protection laws, Regal London is the data controller unless stated otherwise.